In our ongoing commitment to
provide you with world-class product support service, we are pleased to
announce as of 6:00 p.m. PDT, July 17th, all visitors to the
Dell SonicWALL Support Portal (www.sonicwall.com/support) will be
automatically redirected to the Dell Software Support Portal (www.software.dell.com/support).
With this change, you will still
have access to all the same Dell SonicWALL support content, plus the
enhanced experience of being able to browse across thousands of solutions.
Additionally, the Dell Software Support Portal is available in English,
Portuguese, Japanese, Korean, Chinese, German, Spanish, French, French
Canadian and Italian language options.
The following Dell SonicWALL
content and tools can now be found on the Dell Software Support Portal:
- Product
Support Pages
– 25 dedicated SonicWALL product support pages with access to 200+
models. Example: Super Massive E10000 Series Page
- Product
Technical Documents
– 2000+ SonicWALL product technical documents. Example: Enforced Anti-Virus and Anti-Spyware
- Dedicated
Product Knowledge Base
– Over 3000+ KB articles indexed within the Knowledge Base. Example: SonicWALL Mobile Connect Knowledge Base
- Technical
/ Product Support Videos
Example: TZ Series Video Page
- Online
Service Requests using SonicWALL Credentials – Use the same My
SonicWALL credentials to sign in and submit service requests at the
Dell Software Support Portal.
- My
SonicWALL and SonicWALL Forums
– My SonicWALL and Community Forums are accessible at the Dell Software
Support Portal, under the Feature Content area located on every
SonicWALL product page.
We hope you enjoy this enhanced
service. Thank you for your business!
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