Sunday, May 4, 2014

McAfee Total Protection install blue screened notebook.

This is the family notebook. It is a Dell Inspiron N5110 and running Windows 7 Home Prem. I have it dual booting Ubuntu for my personal computing. It has been running without any problems since purchase going on 2 years now.
My wife teaches a class for a medical university. She is about to put class information on the computer, so I took on the task of getting it back up to snuff. I updated Windows with the latest security updates. Rebooted successfully. There was expired McAfee Enterprise on the notebook from a previous semester. However it has been expired for a month, and I would rather take care of my own computer. So I wanted to install my own version of McAfee to manage the security. The disc instructions said to be connected to the internet and uninstall any other non-McAfee security products. Note: if you already have McAfee product installed, they will uninstall it automatically...
So install disk. Made sure I had internet connection. McAfee wanted to autorun install. I accepted.
I didn't know that McAfee was disabled. Message box popped up to click here to reenable... I just let the install try to do its thing, but maybe a minute later I got a blue screen.

I didn't freak out. Blue screen said if happens again boot into safe mode. I was able to get into safe mode. Talked to my wife all her must have files are backed up off the computer. However, I was not sure of my next step. Just unistall McAfee from safe mode or do something with the F8 screen to boot to known good config? 
I knew the computer was working fine before installing new A/V, so decided I would do the F8 boot to last known good config. Here is the new problem though. Since I am dual booting Win7/Ubuntu 13.10, the F8 option to start know good config is not coming up as an option in the boot screen.
Is there a way to do this from safe mode? The answer is yes. Good old Google search...
Alright back in business... well, Win7 desktop business...
Next step: Going to uninstall McAfee Enterprise this time before trying to install McAfee Total Protection. Going to McAfee website looking for their uninstall tool.

McAfee Enterprise actually uninstalled fine through control center actually. Then installed McAfee total protection, did full scan, and no problem. I downloaded Windows critical updates again. Wife is good to go with putting her class stuff on the computer again.

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